Contact Us

Contact Us

Looking for your 1099R tax form? Go to "Review" and select "Statements" to download your 1099R.

Looking for withdrawal options or the status of your withdrawal request? Start with our virtual assistant. Navigate to the Manage tab, then select Leaving my Company/or Ready to retire and click on 'Need help?'

To avoid longer than expected wait times, please contact us during off-peak times - Wednesday through Friday, from 10:00 A.M. to 3:00 P.M. Eastern time.

Your opinion is important to us. We encourage you to contact us if you have any questions or comments.

Phone:

Call 1-800-395-1113 to speak to a Participant Service Representative. Please have your contract number and Social Security number handy. Our Participant Service Representatives are available to take your calls Monday to Friday, (excluding holidays) from 8 a.m. to 8 p.m. (ET).

Para asistencia en español llame al 1-800-363-0530. Los representantes están a su servicio de 8 a.m. a 8 p.m. (Hora del Este).

More information on how to obtain secure access to your account.

For more information on other John Hancock products, visit johnhancock.com.

Previous

Did you know?

You can consolidate other retirement accounts into your John Hancock account*. If you want help, call a Consolidation Specialist today.

1.877.525.7655

8:30 a.m. - 7:00 p.m. (ET)

* Available for plans utilizing John Hancock's Consolidation Services; rollovers are subject to the provisions of your company's plan. As other options are available, you are encouraged to review all of your options to determine if combining your retirement accounts is suitable for you.

Changing jobs or retiring?

Our Rollover Education Specialists can help answer questions about your distribution options or introduce you to your plan's financial representative.

Call 1.888.695.4472

8:30 a.m. - 7:00 p.m. (ET)